Campsite Rules
We are a small friendly quiet campsite that does our best to create a relaxing atmosphere for anyone who stays with us. To achieve this please observe the following rules and conditions. 
Thank you. 

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What we like 

•    Outdoor enthusiasts and people coming to enjoy the outdoors. People who care about nature and the environment.
 
•    Duke of Edinburgh groups are welcome but please contact us directly for this.
 
•    Space for everyone to relax – 3m at least between each tent
 
•    Respect for other campers    
 
•    Dogs are very welcome (tired out dogs even better!) please keep dogs on a lead at all times and clean up after them immediately. If you want to let your dog have a run, there is a dog walking field for this, so please feel free to use that. 
 
•    Families are very welcome here but supervise children at all times. Please be respectful to other campers, and use the children's play area for football etc
 
•    Visitors are welcome at your pitch, but please speak to reception first so we know who is on site. Visitors will be charged at £5.00 per day for use of the on site facilities (and parking only if available).

•    Fire pits are provided free of charge, please leave them where they are located. Due to recent changes in the law you can't use your own firewood, please buy all firewood from the campsite reception and do not try to find wood from trees.

What we don't like

•    We are quiet site, no music allowed. If you do want to listen to music, please use headphones as not everyone wants to listen to your music choice, and this keeps the campsite peaceful for all.
 
•    We have a strict no noise after 10pm policy, we are a quiet site so please respect this or book another campsite. Quietly talking amongst yourself is perfectly fine but please respect others and talk quietly. Please refrain from driving on site after this time. You may be asked to leave if you do not follow this. 
 
•    Large Groups - we cannot accommodate large family or friend groups, maximum 2 families or 6 adults. Please note if you have booked under different names but are part of the same group can be asked to leave without refund. Please get in touch as we may be flexible for organised groups such as DofE or outdoor events, but these must be booked separately. 

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•    BBQ’s and Fires – please only use the firepits provided free of charge and purchase wood from campsite reception. If you wish to use a bbq, please ensure that is raised off the ground to not damage the grass, bricks are available for this purpose. Please dispose of ash, charcoal etc only in the ash bin provided.  

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•    Please note we are a rural site, please only use toilet paper and natural waste in the facilities. Anything else will block the system. No chemicals either please as it will contaminate the ecological balance of the sewage treatment system and cause damage to the ecology of the beck and Bassenthwaite Lake. 
 
•    No antisocial behaviour - we will have to ask you to leave
 
•    Litter - please make sure you put all rubbish in the bins provided

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Arrivals from 1pm to 7pm, please leave site by 11am

No arrivals after 7pm, please contact campsite if you are running late. If you can’t arrive before 7pm please contact campsite when booking to see if a late arrival is possible. 

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Right to Evict
We reserve the right to evict campers who do not follow these terms and conditions and who may present danger or menace to other campers, including excessive noise, without refund.

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Booking Terms and Conditions

Booking and Payment
•    A 25% non-refundable deposit is required at the time of booking
 
•    Full payment will be due 2 weeks before arrival and if the booking is made within those 2 weeks, then full payment will be due at the time of booking.
 
•    Bookings can be made up to 24 hours in advance online and on the day if you contact the site directly by phone or email.
 
•    Special requests must be specified at the time of booking and agreed at the discretion by the site management
 
•    Online bookings can be made via the website: www.kestrellodgecampsite.co.uk
 
•    Telephone enquiries can be made at: 07785 500848 and email: info@kestrellodgecampsite.co.uk
 
•    Upon booking you accept to agree to these terms and conditions along with the site rules
 
Cancellation Policy
•    You may cancel your reservation at any time. If a cancellation occurs the following refund policy applies:
 
•    A non-refundable 25% deposit will be taken at the time of the booking
 
•    Full payment is due 2 weeks before arrival. 2 weeks prior to the booking start date the balance will be requested if booked online. Or you will be contacted for the payment.
 
•    If cancellation is made over 2 weeks prior to the booking and full payment has been already made, then the balance less the deposit, any booking fees and administration costs will be refunded. In this case in the event of a cancellation, it is at the sites discretion to move the booking to another date. 
 
•    If the cancellation is made within 2 weeks of your booking, then no refund will be given. Bookings cannot be refunded or rescheduled to another date if it is less than 2 weeks before the original arrival date.
 
•    Refunds or rescheduled dates will not be given if you cancel/request to move your booking or leave the site early due to poor weather, injury, illness or other reasons beyond your control.
 
•    We recommend taking out Holiday insurance to cover the event of a cancellation. 
 
•    The site reserves the right to cancel any booking due to dangerous weather, a mistake with overbooking or due to a malfunction with the booking software. If this were to happen guests will be told as soon as possible and given a full refund.

 

Comments and Complaints
Every care will be taken by site staff to ensure site facilities are kept clean and the site is kept to a good standard. Should you find cause for complaint please ensure you contact site staff immediately so that reasonable steps can be taken to resolve the matter. 
If you do have a complaint please speak to a member of staff, phone or email the site directly and your complaint will be dealt with as soon as possible.

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Liability
Liability is not accepted by Kestrel Lodge Campsite to any person visiting, for any personal injury, loss or damage to any property including, motor vehicles and personal effects, however caused or sustained.

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Data Protection
The information taken at the time of booking is required to process the details of your booking at Kestrel Lodge Campsite.

Kestrel Lodge Campsite
www.kestrellodgecampsite.co.uk 
info@kestrellodgecampsite.co.uk 
07785500848